Dear Patrons, we will dispatch your order fully insured. We urge all patrons to examine your parcel for any damage or interference prior to accepting and signing for delivery. Customers expect a seamless and transparent shipping experience. They want accurate delivery estimates, clear communication, good customer service and the option to track their orders.
When Will Your Order Be Shipped?
After you order, we begin working immediately so you can receive your jewelry quickly. Javda orders take 7-10 business days to process and ship. Custom orders may take up to 2 weeks.
We dispatch all orders, including those from our online store, via FedEx or USPS and we completely insure them during transportation. Generally, you can expect your parcel to reach you within (2-3) business days post its departure from our warehouse.
If you order on a holiday, weekend, or after working hours, your order will start processing the next business day.
International Orders
We deliver globally using FedEx and USPS. Customers support can pay for international orders via bank wire transfer. A bank wire transfer refers to the electronic transfer of funds from your bank to Javda Jewelry.
Absolutely, great customer service is important for any business. Communication with customers to find customer issues is essential for maintaining satisfaction and resolving problems efficiently.
Once you place the order, we will send you an email containing our bank and routing details. You can then proceed to initiate the wire transfer either by contacting your bank directly or through online banking.
You can monitor your order status at any point by signing into your account. For any queries, feel free to reach out to our excellent Customer Service Team.
- Javda can only deliver to a physical street address, not to a P.O. Box.
- Requirements for a signature upon delivery:
We need a signature for orders over $1,000, regardless of the total amount, and for any waivers you have with FedEx.
FedEx might necessitate a signature for orders that are less than $1,000.
If you can't be there to sign on a weekday, we can deliver for an extra $10. Contact 1800- 618-0057 and a Javda advisor will organize this for you.
| Shipping Options | Cost | Transit Time |
|---|---|---|
| Ground Shipping | $10 | Please allow 0-0 business days from the time your package leaves our facility for delivery. |
| Two Business Days Shipping | $15 | Please allow 0-0 business days from the time your package leaves our facility for delivery. |
| Overnight Shipping | $25 | Please allow 0-0 business days from the time your package leaves our facility for delivery. |
| Express Saturday deliveries | $50 | Where applicable and/or if available in your area. |
Monitoring Your Order
We will send you an email on the day we dispatch your order, confirming the shipment and offering a tracking number. You can track your order until it reaches your address.
Note that your email settings may mark our confirmation email as spam. Regularly review your 'Spam' or 'Junk' email folders. Additionally, add [email protected] to your Email Contacts to guarantee our emails reach your inbox.
Delivery to APO and FPO Addresses
Your order will be sent by USPS Priority Mail®. It will arrive at the APO & FPO processing center in 3 to 5 business days. Once your parcel arrives at the sorting hub, its delivery to you will be subject to the Military Postal Service. For more information, please refer to our Military Shipping page (hyperlink).
Delay in Shipment
We ship all items insured and with signature confirmation for the products or services you select. JAVDA is not responsible for delays caused by holidays, weather, air flights, or snow drains. We will not reimburse shipping fees for these reasons.
Delivery of Jewelry
We will place your item in a soft black jewelry case. We will then put the jewelry case inside the special Javda gift box.
Important Notice:
Javda holds the authority to revoke any order that seems dubious or fraudulent. We will report all fraudulent activities to the appropriate authorities.
