How long should it take to receive my order?
Generally, you should have your order about 7 to 10 days. We start processing and filling orders for items in stock right away. Shipping with USPS priority mail takes 5-7 days.
International orders will take more time. Large or custom orders will be coordinated with you.
I received the wrong item, what do I do?
Please contact JavdaJewelry (link to
[email protected]) or by phone at
1(800)618-0057.
Review your order after placing it to ensure
you receive exactly what you want. If
JavdaJewelryJewelry filled the order improperly, we will
pay for return shipping and send you the correct item.
The item I received does fit, or I am not satisfied with it, what should I do?
JavdaJewelry’s mission is your satisfaction. Please see the Exchanges section above. Then contact JavdaJewelry so we can figure the best way to resolve.
Can I view the STATUS of my orders?
To check the order status, create an account and place an order. Then, click on 'My Account' located on the right side of the page. You should also receive e-mail updates when that status of an order changes ( processing, shipping, etc. ) an account at the time of purchase.
Who can I contact with any questions?
Please contact JavdaJewelry via e-mail here [email protected] or call the at 1(800)618-0057. You can e-mail anytime, but please only call between 10:00 AM and 5:00 PM PST.
How long does it take to design a piece of custom jewelry?
Custom jewelry design takes 7-10 business days, with modifications added within two days. We expect production to take 4-5 weeks after approval.
On-site work allows for flexibility with due dates, and the process can take 7-8 weeks depending on modifications needed. Rush jobs can be arranged if needed by a certain date. The more time given, the better the experience for everyone involved.
Can you send items next day air?
We can expedite an order and use a ‘next-day’ option, but you are responsible for the shipping costs.
How do I pick a style for my engagement ring?
Visit our showroom to speak with the staff or browse our website. Choose items you like from our collection and work with our designers to create something beautiful. You can pop the question with a temporary solitaire if you have no idea what style your intended will enjoy. You and your partner can create a ring once you are engaged.
Why do I need to include my real email address & phone number when I order?
We keep your information private and promise no spam. Please provide contact details for our customer support to discuss your order and prevent any unexpected issues. Making a small mistake with your finger can result in incorrect credit card details. Additionally, there may be instances where the item you desire is unavailable.
We also aim to ensure that you receive our email confirmation as a documentation of the order. We take pleasure in serving our customers; all we require is a system to keep communication lines open.
My order confirmation is not correct, what should I do?
If you find yourself in a situation where the order confirmation is not correct, there's no need to panic. Mistakes happen, and JavdaJewelry is here to assist you. Start by carefully reviewing your entire order, paying close attention to the items and sizes you have selected. It's crucial to do this before clicking the Confirm Order button during the checkout process.
Double-checking everything is a quick task that can prevent future problems and save you from headaches. However, if you do happen to spot an error in your order confirmation, don't worry. JavdaJewelry has a dedicated team ready to help you resolve any issues.
To get in touch with them, you can quickly send an email to [email protected]. Alternatively, if you prefer a more direct approach, you can call their customer service hotline at 1(800)618-0057.
The staff is friendly and knowledgeable. Please note They are available from 10:00 AM to 5:00 PM PST. Contact them during those hours.
Remember, JavdaJewelry understands the importance of your satisfaction and wants to ensure that your experience is as smooth as possible. So, if you have any questions or concerns, don't hesitate to contact them. Their dedicated customer support team is always ready to help you with any inquiries you may have.
It is essential to double-check your order confirmation when getting engaged and designing a ring with your partner. This ensures accuracy and satisfaction. By double-checking your order before confirming it, you can avoid any potential issues. If you find a mistake, contact JavdaJewelry right away, and they will gladly help you.
What are the Payment Methods?
Javda accepts the following payment method :
